Refund Policy

Last updated: 26 October 2026

Because our products are digital and delivered instantly, we handle refunds case by case. We want you to be happy with what you bought.

When we refund

• The product doesn't work on a supported setup and we can't fix it, within 14 days of purchase.
• You were charged twice for the same product.
• You bought the wrong product by mistake and haven't activated or used it, within 14 days.

How to ask

Email info@myepto.com with your order number and a short description of the problem. For software, please include your Premiere Pro version and Windows version so we can try to fix it first.

What happens next

Approved refunds go back to your original payment method through our payment partner. Your licence is deactivated when the refund is issued.

This policy doesn't affect any rights you have under consumer law where you live.